Policies

We understand the growing concerns travelers have due to the rapidly changing information on travel restrictions and cancelled or postponed public events. We are continuing to diligently monitor the everchanging situation through federal, state and local authorities. And as always, the safety of our guests and employees is our #1 priority. In response to changing marketplace conditions, we are committed to ensuring our customers experience flexibility during these challenging times.


Check In/Out Policy


Check-in time is 4 p.m.
Check-out time is 11 a.m.

Late check outs upon request are dependent upon availability.  Any late check out until 12:00pm is free of charge.  Check outs between 12:00pm – 2:00pm will incur additional charges of half of the nightly rate.  Check outs after 2:00pm will incur additional charges of the full night’s room rate.  Late check outs are not guaranteed, please inquire with our Wise Guides.


Family Policy


Children under 12 years of age stay free with an accompanied adult.

Extra Adult – A $10.00 fee will be charged per night, per adult over 2 adults.


Fee Policy


A nightly fee of $6 per room per night plus taxes is charged upon arrival.  The resort fee covers amenities including, but not limited to, wireless internet access, use of the hotel’s swimming pool and hot tub, local phone calls and a winter Jackson Hole Mountain Resort shuttle.


Smoking Policy


Every room at Mountain Modern Motel is non-smoking.  Smoking in one of our rooms will result in a $300 cleaning fee.


Deposit Policy


Stay dates May through October require a full deposit at the time of booking. Stay dates November through April require the first nights’ accommodation and tax due at time of booking, with the remaining balance due at 72 hours prior to arrival.


Cancellation Policy


For guests with reservations arriving between May 1 through May 31, 2020: If you cancel your reservation outside of 24 hours prior to your arrival date, we will refund your deposit in full. If you cancel less than 24 hours prior to your arrival date you will be charged a cancellation fee equal to the value of your entire stay.

For guests with reservations arriving after May 31, 2020: If you cancel your reservation outside of 72 hours prior to your arrival date, we will refund your deposit in full minus a $25 processing fee. If you cancel less than 72 hours prior to your arrival you will be charged a cancellation fee equal to the value of your entire stay. If you have booked an Advance Purchase Rate, it is non-changeable and non-refundable at the time of purchase.

Please note that we have restructured our reservations department to comply with CDC recommendations of social distancing to ensure the health and wellness of our employees. Due to these recommendations, please allow 72 hours for your refund to be processed via credit card and 10 business via checks by mail. Thank you for your patience and understanding.


Dog Policy


We have a limited number of dog friendly rooms available at Mountain Modern Motel. Dogs are allowed for a one-time $40 per pet cleaning fee. Please note, only dogs are allowed with a maximum of two dogs per room. Dog friendly rooms are only available if booking directly with the hotel, please contact the us to inquire about availability.


Parking Policy


Parking is tight everywhere in Jackson, but we do have limited on-site parking. Unfortunately, we do not have parking available for large vehicles such as RV’s or trailers. We cannot guarantee parking directly in front of your hotel room. Parking on Pearl St. is very close, convenient and safe and is free in the summer.